SAKBase is a web-based tool that allows education providers to log questions or issues about specific students with the StudyLink Helpline.
The SAKBase service provides an alternative to the phone and email contact channels already provided by the StudyLink Helpline, and works to an eight-hour resolution timeframe.
The attached presentation demonstrates:
- how to log in to SAKBase
- what the homepage looks like
- how to log an issue through SAKBase
- how to view, update and check the status of an issue
- security factors involved with the use of SAKBase.